bdook Privacy Policy

bdook ("we", "us", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") applies to users ("you" or "user") of the bdook website and all related services.

Protecting the privacy of your personal information is one of our highest priorities. By registering on bdook or using our services, you are agreeing to the terms of this Privacy Policy. Please read this policy carefully.

We collect various types of information to provide services on the bdook platform and to improve the user experience. The categories are described in detail below.

1.1 Personally Identifiable Information

During the account creation and verification process, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• Residential address
• National ID or passport number (for KYC verification)
• Mobile number (for verification of bKash, Nagad, or Rocket transactions)

1.2 Financial and Transaction Information

To process deposits and withdrawals, we store the relevant payment information. This includes:

• bKash, Nagad, or Rocket account details
• Transaction history, amounts, and dates
• Deposit and withdrawal records

1.3 Automatically Collected Information

When you visit the bdook platform, certain information may be collected automatically:

• IP address and device information
• Browser type and version
• Cookies and session data
• Page visits and navigation patterns within the site
• Login time and session duration

bdook uses collected information for specific and legitimate purposes. The main purposes for which we use information are as follows:

The bdook platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

3.1 Types of Cookies

• Essential Cookies: Indispensable for the basic functionality of the site — used to maintain login sessions and ensure security.
• Functionality Cookies: Used to save your preferences and settings, such as language selection.
• Analytics Cookies: Collect information about site usage to help improve service quality.
• Marketing Cookies: May be used to display relevant offers based on your preferences.

3.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

bdook does not sell your personal information to third parties. However, in limited circumstances, information may be shared with specific service providers:

4.1 Service Providers

Limited information may be shared with trusted service providers who assist in operating our platform. This includes payment processors, technology providers, and game software companies. These parties may only use the information for designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when legally required by law enforcement agencies or regulatory authorities. In such cases, we always follow the policy of sharing only the minimum necessary information.

4.3 Fraud Prevention

Necessary information may be exchanged with other online platforms to prevent fraudulent activity or misuse.

To protect your personal information, bdook has adopted industry-standard technical and organizational measures:

bdook retains your personal information for as long as necessary to fulfill the required purposes or to comply with legal obligations.

• Account Information: Retained while the account is active and for a defined period after closure as required by law.
• Transaction Records: Retained for the long term in compliance with financial regulatory requirements.
• KYC Documents: Retained for the period specified by legal obligations.
• Customer Support Records: Kept for the period necessary for service improvement and dispute resolution.
• Log Data: Stored for a limited period for security purposes.

After an account is closed, all information except that which is legally required to be retained is securely deleted.

As a bdook user, you have the following rights over your personal information:

7.1 Right to Access Information

You may request from us at any time to find out what information we hold about you.

7.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. bdook will make the correction after appropriate verification.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information, though some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing purposes. We will respect your request.

7.5 Data Portability

In certain circumstances, you may request to receive your information in a structured format.

bdook is a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step during account registration. If we become aware that a minor has provided information, the relevant account will be closed immediately and the collected information will be deleted.

If you believe that a minor has registered on bdook, please notify our support team immediately.

bdook reserves the right to update or change this Privacy Policy at any time. If any significant changes are made to the policy, we will:

• Publish the updated version on this page
• Change the "Last Updated" date at the top of the page
• Attempt to send a notification to your registered email for important changes

Continued use of bdook after any changes will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. bdook's support team is available in Bengali 24/7.

For more information, please also read our Terms and Conditions and Responsible Gaming pages.